Refund Policy
At RecoliX, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Returns
You may request a return within 30 days of receiving your order. To be eligible for a return, the item must:
-
Be unused and in its original condition
-
Include all original packaging, accessories, manuals, and documentation
-
Not show signs of damage caused by misuse, neglect, or unauthorized modifications
Non-Returnable Items
The following items are not eligible for return or refund:
-
Items marked as final sale
-
Gift cards
-
Downloadable software or digital products
-
Products damaged due to improper use or handling
-
Items returned without original packaging or accessories
Refund Process
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund request.
If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include your order number and clear photos of the item so we can resolve the issue as quickly as possible.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to:
-
A defective product
-
A damaged item received upon delivery
-
An incorrect item sent by RecoliX
Late or Missing Refunds
If you have not received your refund after the stated processing period:
-
Check your bank account again.
-
Contact your credit card company or payment provider.
-
Contact your bank, as processing times may vary.
If you still have not received your refund, please contact our customer support team for assistance.
Contact Us
For any questions regarding returns or refunds, please contact our support team through our Contact Us page. We are committed to providing a fair and transparent resolution process for all customers.